Read more: UK restaurants struggle to recruit after Brexit and COVID double whammy Perhaps this new tech adoption can help create even more efficiencies and help safeguard trading in the future," said Jon Knott head of consumer insight at Dojo. "As lockdown restrictions ease, it’s important for the hospitality industry to reflect on the changes it's made to adapt. Out of the 500 customers surveyed, 83% stated they prefer to use a mobile device when ordering food and drinks. Meanwhile, consumer behaviour has also shifted, with most reacting positively to the new tech. Watch: What UK government COVID-19 support is available? While this type of technology was available pre-pandemic, it was still in its infancy and only just emerging in the UK hospitality industry.ģ4% of hospitality businesses already use order and pay technology, and 42% of those who don’t, plan to introduce it in 2021, the study shows. From mobile apps to web ordering, 43% of customers have been using some form of order and pay technology since July 2020. The crisis has propelled contactless payment and orders. Out of 300 owners and management surveyed, 95% of restaurants are looking to implement the changes in payment and orders for the long haul.
The majority of UK's hospitality venues plan to use pay and order tech post-COVID, according to a new research by card payment provider Dojo. In Britain, the services and manufacturing sectors were one of the biggest industries that have adapted such new technologies to keep trading. The coronavirus pandemic has forever changed the way many industries operate, as many venues were forced to come up with alternative ways to do business as restrictions and social distancing were enforced.Īs a result, the use of technology and artificial intelligence jumped.
34% of hospitality businesses already use order and pay technology, and 42% of those who don’t, plan to introduce it in 2021, the study shows.
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